Grievances

Any person, community or organisation who is adversely impacted by Africa Go Green Fund LP can lodge a grievance against the fund, portfolio manager, an investee company or any other party related to the fund. Grievances should preferably contain the following information:
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1. The identity of the complainant(s): name(s), address(es) and other contact information;

2. The identity of the individual, project or other party related to the fund against which the complaint is being made;

3. A description of the issue; and
   

4. A description of any action taken to date.
   

The persons who have lodged a grievance will be kept informed about expected response times and progress made in addressing grievances. The identity if the complainant will be kept confidential.​Grievances can be submitted by emailing info@cygnumcapital.com . Any complaint submitted by email will be reviewed by the Fund E&S Officer and automatically shared with the Fund Advisory Committee for 3rd party review. ​Grievances can also be sent to the Portfolio Manager, or Advisory Committee by letter to:
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